Got a question? Get your answer
What are the delivery costs?
Orders from £50 are shipped free of charge. Below £50 we charge a shipping fee of £3.95.
What delivery options are there?
You can receive your order in the following ways:
- Delivered to your home by DPD
- Collection from a DPD pick-up point
- At one of our affiliated bicycle shops
I need help ordering
We are happy to help! For help with ordering, please contact us via our contact page. We can help you further by, contact form or email.
My package has not been delivered
We are sorry that your package has not been delivered. Of course there can always be (unexpected) delays. Always check the track-and-trace link first to find out why the order has been delayed. If your parcel continues not to be delivered, please contact DPD Customer service via their website. Please mention your parcel number in all communication so we will be able to track your parcels quickly.
I have received part of the order
At our discretion, we will dispatch items in the most efficient manner, including splitting deliveries if required. We will always let you know the quantity of packages you should receive to complete your order. In addition, you will also receive various track-and-trace links if the order consists of several shipments.
I have received the wrong product
We are happy to solve this for you. Please contact our customer service for this.
I have not received a track & trace link
Track and trace links are provided when the order is registered with our carrier. If you have not received a track-and-trace link, please check your spam box. If that is not the case either, please contact our customer service so that we can find out the status of your order.
How can I track my package?
If your order is registered with our carrier, you will automatically receive a track-and-trace link to track your package.
I have unexpectedly received a package
If you have received a package that you have not ordered, please fill out the contact form with all appropriate details.